FAQ'S
What are your opening hours?
The sales office is open from 8:00am until 4:00pm, Monday to Friday.
Alternatively you can place you order online 24/7.
Will my order incur a carriage charge?
On the UK mainland, orders over £250 qualify for free delivery. For orders below this amount, a carriage charge of £6.95 will apply. There is no minimum spend required. For details on delivery exceptions, please refer to our shipping and returns section.
I've placed an order when will it arrive?
If we receive your order by 12 pm (Monday-Friday) we will aim to dispatch it the very same day for delivery the following day. If the delivery address is within the UK mainland (although booking and location exceptions may apply) - other areas such as Eire will be 2-3 days.
Please be aware, during exceptionally busy periods we cannot guarantee same day dispatch.
My item is out of stock what do I do?
We always endeavour to maintain full stock availability and we are currently operating at incredibly high service percentage rates. However, if we are out of stock it will remain on back order until the items arrive back into stock, with the estimated due date displayed next to the product. You can also click on the Notify button to let you know when the product is back in stock. If you would like all outstanding balances cancelled, please inform the sales team as soon as possible.
I have not bought from you before what do I do?
Please note that we are a wholesaler and don’t supply to an end user. If you wish to open account with us please email accounts@zodiaccspco.co.uk Please email for a credit accounts.
Do your prices include VAT?
Our prices are all subject to VAT at the current rate. If you are outside of the UK and cannot provide us with a VAT number, then VAT will be charged at the standard rate. Samples can be made available at your request. Please contact your account manager or email - sales@zodiacspco.co.uk
I have issue with my order?
Please see our shipping and return’s policy.
How long are prices/promotions valid for?
Our prices are normally reviewed annually but we do endeavour to keep prices competitive. We do however reserve the right to change prices without notice.
